Our standard return policy applies to curbside pickup orders. 

Luxury Decode is a service that focuses on demystifying the luxury market, providing insights into brand authenticity, trends, and craftsmanship. Through expert analysis, it aims to educate consumers on what makes luxury products genuine and desirable. Whether you're looking to understand the nuances of a high-end watch, the quality of fine jewelry, or the specifics of designer brands, Luxury Decode offers valuable resources and expert perspectives to guide informed purchases in the luxury sector.

At Luxury Decode, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods, including:

     Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

     Razorpay: A secure option for online payments.

     Bank Transfers: Available for larger purchases.

If you have any questions about payment options or need assistance, feel free to contact our customer service team!

Yes, at Luxury Decode we believe in the quality of our goods so all our products are 1 year warranted from the date of purchase against all manufacturing defects.

Please note that the warranty does not cover:

Damage caused by improper use, lack of care, accidents.

Aesthetic changes due to daily use (lack of shine, scratches, the disappearance of text in temples, etc)
For warranty issues, contact us to at customerservice@luxurydecode.com

It can take up to 7 days to proceed with refunds for returned items from the date we receive your parcel in our warehouse and it passes through an inventory control.

You will receive an email notification with tracking information once your package has shipped. Orders placed after 12:00 PM PT (3:00 PM ET) will ship the following day. Unless stated otherwise, all orders are shipped via UPS Ground and are expected to arrive within 3-5 business days. Please note that if your order contains multiple items, they may ship separately. In such cases, you will receive individual email notifications and tracking information for each shipment. To view the status of your order, obtain tracking details, and sign up for email notifications, please visit the My Purchases section under My Account.

Our satisfaction team is available on customerservice@luxurydecode.com , Instagram & Facebook Messenger from Monday to Saturday 24/7.

For pre-sales questions, you can reach out on any of the 3 channels.

Everything related to post-sales please reach out on customerservice@luxurydecode.com