Luxury Decode, Inc. ("Luxury Decode", "us", "we", or “our”) is committed to respecting and protecting the privacy of our Users. We understand and acknowledge that our Users have a legitimate expectation of privacy, including an expectation that we will protect their identities and personal information from disclosure to third parties. We are committed to upholding that expectation of privacy with limited exceptions, as described below.

When the term “Users” is used in this Privacy Policy and related documents, it refers to: (i) visitors and users of our website and our apps as defined below; and (ii) consignors to Luxury Decode (“Consignors”) who are also subject to additional consignment terms outlined in our Consignment Agreement (“Users”, “you” or “your”).

As used herein, the “Site” refers to our website (www.luxurydecode.com) and our apps (Luxury Decode and Android apps). On the Site, we provide Users with access to sales of consigned luxury items and other related services (the “Service” or “Luxury Decode Service”).

This Privacy Policy covers personal information collected about our Users and is part of our overall Terms of Service (“TOS”). Included in this Privacy Policy are: (i) our Cookie Policy; (ii) a supplementary policy specifically for citizens of the European Union (“EU Privacy Policy”); and (iii) a supplementary policy specifically for residents of California (“CCPA Privacy Policy”).

This Privacy Policy describes:
1. The information identifying you that we collect;
2. How we use this information;
3. The legal basis upon which we process it;
4. With whom it is shared; and
5. How it is stored.

This Privacy Policy also describes other important topics relating to your personal information and privacy.

Please review this Privacy Policy to better understand our practices as they apply to your personal information. By using the Luxury Decode Service or accessing the Site, you confirm that you have read and understood the entirety of this Privacy Policy and agree to be bound by it and the other documents referenced herein.

Our Terms of Service (including Consignment Terms if you are a Consignor) apply to the Luxury Decode Service and this Site. If you do not agree to them, you should not continue to use the Luxury Decode Service or the Site.

 CHANGES TO OUR PRIVACY POLICY
From time to time, we may modify this Privacy Policy at our sole discretion. If we make any updates or changes, all modifications will be posted to the Site and will be effective immediately upon posting. Where appropriate, we will notify you by post or email. By continuing to use Luxury Decode after updates are posted, you confirm that you have read and understood the latest version of the Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?
Identifiers: We collect personal information of all Users of the Luxury Decode website and our apps, including:
1. Your name;
2. Phone number;
3. Postal address;
4. Email address;
5. Internet Protocol (IP) address.

Internet or other electronic network activity information including:
1. Browser type;
2. Your Internet Service Provider (ISP);
3. Website referring/exit pages;
4. Platform type;
5. Date/time stamp;
6. Other information related to your use of the Site.

We may also receive personal information about you from third parties such as public websites and social media platforms.

Commercial Information:
1. We require you to register for the Site in order to use the Luxury Decode Service or to act as a Consignor.
2. Information about your use of the Luxury Decode Service (including account-related information such as payment information, purchase history, consign history);
3. Customer service information; and
4. Customer relationship management and marketing information.

Information Received Directly from You
1. Opinion polls, surveys, contests, or sweepstakes: If you participate in our opinion polls, surveys, contests, or sweepstakes, we may collect additional personal information in connection with your response or entry.
2. Consignment: Additionally, you may choose to share other personal information with us when consigning an item, submitting a video or blog for publication on the Site, emailing us, or inviting a friend to join the Site.

Please note that certain types of personal information are required for us to provide the Luxury Decode Service. If you do not provide us with this information, or ask us to delete it, you may no longer be able to access our services or provide goods and services to us.

USE OF PERSONAL INFORMATION WE COLLECT
We, or third-party service providers acting on our behalf, collect, use, and store the personal information to:
1. Allow you to access and use our Site;
2. Communicate with you (see Communicating With You section below);
3. Register users;
4. Process requests and orders (including membership registration);
5. Provide technical support;
6. Store information about your preferences;
7. Recognize you when you return to our Site;
8. Enable you to participate in our opinion polls, surveys, contests, or sweepstakes;
9. Administer our Site;
10. Ensure the security of our services and Site;
11. Comply with applicable procedures, laws, and regulations (subject to our making reasonable efforts to protect our Users’ identities and personal information from disclosure); and
12. Establish, exercise, or defend our legal rights.

 COMMUNICATING WITH YOU
We will contact you (by email or mail) with information about our products, services, and offers which either you request, or which we believe may interest you. This may include newsletters, alerts, and reminders about sales events. You can opt out of these communications at any time by emailing us at customerservice@luxurydecode.com

From time to time, we will send service-related emails, such as a welcome email upon registration.

If you provide personal information when communicating with us (in person, by phone, or via email), this information may be shared with a Consignor or Customer Relations representative to address your inquiry.